42 Questions Glossary
Find the meanings of the terms used in the 42 Questions Website, App and Knowledge Base.
A
B
C
Content
Content Item
Content Silo
Content Siloing
Content Silos Filter Message
Content Silos Intro Message
Colours
Credits
Credit Balance
Customisable Button
Customisable Link
D
E
Editor
End User
Enterprise Customer
Enterprise Workspace
EU General Data Protection Regulation (GDPR)
F
G
H
I
K
L
M
N
Negative Feedback Response (With Content Siloing - Content Silo Selected) Message
Negative Feedback Response (With Content Siloing - Content Silo Not Selected) Message
Negative Feedback Response (Without Content Siloing) Message
No Content Identified (With Content Siloing - Content Silo Selected) Message
No Content Identified (With Content Siloing - Content Silo Not Selected) Message
No Content Identified (Without Content Siloing) Message
O
P
Payment Method
Plan
Positioning
Positive Feedback Response (With Content Siloing - Content Silo Selected) Message
Positive Feedback Response (With Content Siloing - Content Silo Not Selected) Message
Positive Feedback Response (Without Content Siloing) Message
Project
Project Dashboard
R
S
T
U
V
W
Website
Welcome Message
Welcome Message Header
Widget
Widget Trigger
Widget Trigger Button
Widget Window
Widget Window Header
Workspace
Workspace Dashboard
A
Account
A person’s means of accessing the App.
Administrator
A type of User Role.
Application Programming Interface (API)
A set of defined rules that enable software applications to communicate with each other.
App
The 42 Questions software application.
Automatic Credit Top Up
A feature of the App which triggers the automatic purchase of Credits when the Minimum Credit Balance is reached.
Avatar
A customisable graphic representing the User associated with an Account.
B
Background Colour
A colour used to customise the Widget.
C
Content
The material used by the App to respond to End Users’ questions.
Content Item
An individual item of Content created via the App or an API.
Content Silo
A labelled group of Content Items.
Content Siloing
A feature of the App which makes it possible to target End Users’ questions to a specific Content Silo.
Content Silos Filter Message
A customisable Message displayed in the Widget when Content Siloing is in use.
Content Silos Intro Message
A customisable Message displayed in the Widget when Content Siloing is in use.
Colours
A group of settings used to customise the Widget.
Credits
The chargeable units used to pay for Workspace Usage Fees.
Credit Balance
The total amount of Credits, exclusive to a Workspace, available to pay for its Usage Fees.
Customisable Button
A customisable button that appears in the Widget.
Customisable Link
A customisable link that appears in the Widget.
D
Data Privacy Manager
The person at 42 Questions designated to deal with any data-related questions or requests.
Demo Mode
A way to preview the Widget from within the App.
Desktop Experience
The way the Widget appears and behaves when the width of the browser window is greater than 490px.
E
Editor
A type of User Role.
End User
A person who interacts with the App via the Widget.
Enterprise Customer
An individual or organisation who contracts with 42 Questions so as to be provided with an Enterprise Workspace.
Enterprise Workspace
A special type of Workspace provided to Enterprise Customers.
EU General Data Protection Regulation (GDPR)
The European Union regulation on information privacy in the European Union (EU) and the European Economic Area (EEA).
F
Featured Content
A feature of the App which enables a selection of Content Items to be given special prominence in the Widget via the Featured Content Window and Welcome Message.
Featured Content Window
A component of the Widget through which a selection of Content Items are given special prominence.
G
Global Dashboard
A page in the App on which are presented a range of useful Workspace-related metrics.
H
Handover Button
A customisable button incorporated into the Widget that is commonly configured to enable End Users to make contact.
Handover Link
A customisable text link incorporated into messages displayed within the Widget that is commonly configured to enable End Users to make contact.
Highlight Colour
A colour used to customise the Widget.
I
Inline Widget
A type of installed Widget.
Interaction
A typed message submitted by an End User via the Widget.
Invitation
The mechanism by which a User can be invited to join a Workspace.
K
Knowledge Base
The multimedia training materials made available by 42 Questions.
L
Large Language Model (LLM)
A type of artificial intelligence (AI) technology that is able, amongst other things, to generate natural language.
Live Mode
A way to preview the Widget from within the App.
LLM Provider
An independent organisation that makes an LLM available for use via an API.
Logo
A customisable graphic used to personalise the Widget.
M
Message
A customisable section of text displayed in the Widget.
Minimum Credit Balance
The Credit Balance which triggers the automatic purchase of Credits when the Automatic Credit Top Up feature is active.
Mobile Experience
The way the Widget appears and behaves when the width of the browser window is equal to or less than 490px.
Monty
The name given by 42 Questions to the Widget installed on its Marketing Website and App.
Monthly Spend Limit
A feature of the App which allows a limit to be set on the amount of Credits that can be spent on a Workspace’s Usage Fees in a month.
N
Negative Feedback Response (With Content Siloing - Content Silo Selected) Message
A customisable Message displayed in the Widget when Content Siloing is in use and a Content Silo has been selected.
Negative Feedback Response (With Content Siloing - Content Silo Not Selected) Message
A customisable Message displayed in the Widget when Content Siloing is in use and a Content Silo has not been selected.
Negative Feedback Response (Without Content Siloing) Message
A customisable Message displayed in the Widget when Content Siloing is not in use.
No Content Identified (With Content Siloing - Content Silo Selected) Message
A customisable Message displayed in the Widget when Content Siloing is in use and a Content Silo has been selected.
No Content Identified (With Content Siloing - Content Silo Not Selected) Message
A customisable Message displayed in the Widget when Content Siloing is in use and a Content Silo has not been selected.
No Content Identified (Without Content Siloing) Message
A customisable Message displayed in the Widget when Content Siloing is not in use.
O
Overlaid Widget
A type of installed Widget.
P
Payment Method
A valid debit/credit card, or an intermediary such as Google Pay.
Plan
A Project setting that determines how the App responds to an End User’s questions, and the cost of doing so.
Positioning
A group of settings used to customise the Widget.
Positive Feedback Response (With Content Siloing - Content Silo Selected) Message
A customisable Message displayed in the Widget when Content Siloing is in use and a Content Silo has been selected.
Positive Feedback Response (With Content Siloing - Content Silo Not Selected) Message
A customisable Message displayed in the Widget when Content Siloing is in use and a Content Silo has not been selected.
Positive Feedback Response (Without Content Siloing) Message
A customisable Message displayed in the Widget when Content Siloing is not in use.
Project
A self-contained entity within a Workspace, with its own Plan, Content, Content Silos, Widget and related settings.
Project Dashboard
A page in the App on which are presented a range of useful Project-related metrics.
R
Result Link
A customisable text link incorporated into messages displayed within the Widget that is commonly configured to direct End Users to the full text from which the result or answer were generated.
S
Subscription
A Project-specific commitment to pay the fees associated with the selected Plan.
Sidebar
The narrow vertical area containing the Sidebar Menu located on the left hand side of most App pages.
Sidebar Menu
The section within the Sidebar enabling Users to navigate to the main App pages.
Sizing
A group of settings used to customise the Widget.
Source Link
A customisable text link incorporated into messages displaying generated answers within the Widget that is commonly configured to direct End Users to the full text from which the answer was generated.
Spacing
A group of settings used to customise the Widget.
T
Text Tag
A special section of text inserted into a Message that is replaced with a link or another section of text when that Message appears in the Widget.
U
Usage
The volume of Interactions associated with a Project.
Usage Fee
The cost in Credits of the Interactions associated with a Project.
User
A person with an Account.
User Role
A User-related setting which determines the extent to which a User can manage a Workspace.
V
Visibility
A group of settings used to customise the Widget.
W
Website
The 42 Questions marketing website made available at https://www.42q.ai.
Welcome Message
A customisable Message displayed in the Widget.
Welcome Message Header
The top section of the Welcome Message containing the Logo and Handover Button.
Widget
A customisable self-contained element through which End Users can interact with the App.
Widget Trigger
A customisable component of the Widget that enables End Users to toggle the visibility of the Widget Window.
Widget Trigger Button
A customisable button of the Widget that enables End Users to make the Widget Window visible.
Widget Window
A customisable component of the Widget that enables End Users to interact with the App.
Widget Window Header
The top section of the Widget Window containing the Logo and Handover Button.
Workspace
A self-contained entity, with its own Users, Projects, Payment Methods and related settings.
Workspace Dashboard
A page in the App on which are presented a range of useful Workspace-related metrics.