What are the different types of Messages?

The different types of Messages are as follows:

Automatically displayed when the Widget Window appears or in the context of the Mobile Experience of the Inline Widget, when the Widget first loads.

Default text:
[dynamic-salute]

I’m Monty, 42Q’s AI-powered [42q-plan-type] bot. I can help you quickly find answers to a huge range of questions related to 42Q. Ask me a question and see how well I work!

Automatically displayed after the Welcome Message when Content Siloing is active, and is the first Message in the Content Siloing flow. Its primary purpose is to establish whether the End User's query relates to a specific topic corresponding with the configured Content Silos.

Default text:
So I can help you most effectively, are you interested in a specific service?

Automatically displayed above the list of buttons (corresponding to those Content Silos that have Content Items assigned to them) when Content Siloing is active, and is the second Message in the Content Siloing flow. Its primary purpose is to prompt the End User to select a Content Silo, or return to the previous step.

Default text:
Which service? Or [flow-reset].

Displayed when Content Siloing is active, the End User has selected a Content Silo and the App is unable to identify Content from which to generate a result or answer.

Default text:
Sorry, I can’t find an answer to that. You can try rephrasing your question related to [selected-content-silo], [handover-link] or [flow-reset].

Displayed when Content Siloing is active, the End User has not selected a Content Silo and the App is unable to identify Content from which to generate a result or answer.

Default text:
Sorry, I can’t find an answer to that. You can try rephrasing your question, [handover-link] or [flow-reset].

Displayed when Content Siloing is not active and the App is unable to identify Content from which to generate a result or answer.

Default text:
Sorry, I can’t find an answer to that. You can try rephrasing your question or [handover-link].

Displayed when Content Siloing is active and the End User has selected a Content Silo and then indicated that the App’s response answered their question.

Default text:
Great! If you have any other questions related to [selected-content-silo] you can enter them below or [flow-reset].

Displayed when Content Siloing is active and the End User has not selected a Content Silo and then indicated that the App’s response answered their question.

Default text:
Great! If you have any other questions you can enter them below or [flow-reset].

Displayed when Content Siloing is active and the End User has selected a Content Silo and then indicated that the App’s response has not answered their question.

Default text:
Ok, you can try rephrasing your question related to [selected-content-silo], [handover-link] or [flow-reset].

Displayed when Content Siloing is active and the End User has not selected a Content Silo and then indicated that the App’s response has not answered their question.

Default text:
Ok, you can try rephrasing your question, [handover-link] or [flow-reset].

Displayed when Content Siloing is not active and the End User has indicated that the App’s response has answered their question.

Default text:
Great! If you have any other questions you can enter them below.

Displayed when Content Siloing is not active and the End User has indicated that the App’s response has not answered their question.

Default text:
Ok, you can try rephrasing your question or [handover-link].

Message
Negative Feedback Response (With Content Siloing - Content Silo Selected) Message
Negative Feedback Response (With Content Siloing - Content Silo Not Selected) Message
Negative Feedback Response (Without Content Siloing) Message
No Content Identified (With Content Siloing - Content Silo Selected) Message
No Content Identified (With Content Siloing - Content Silo Not Selected) Message
No Content Identified (Without Content Siloing) Message
Positive Feedback Response (With Content Siloing - Content Silo Selected) Message
Positive Feedback Response (With Content Siloing - Content Silo Not Selected) Message
Positive Feedback Response (Without Content Siloing) Message
Welcome Message